Date posted
January 20, 2025
Employment Type
Full-time
Industry
Transportation
Job Location
Jacksonville, FL
Working Hours
40+
Position title
Training Specialist - Fixed Route - JTA
Description
Under the general supervision of the Senior Manager Recruitment and Workforce Development, the Training Specialist - Fixed Route develops, coordinates, and implements training programs focused on JTA fixed-route transit services and provides administrative support within the department.
Responsibilities
Essential Function(s):
- Oversee the development, implementation, and updates to the Bus Operator Training Program.
- Ensure new operator trainees receive training in the safe and efficient handling of vehicles and equipment and delivering excellent customer service to riders.
- Provide progress reports on employees under guidance during training periods.
- Maintain complete and accurate training records, reports, and test results.
- Deliver effective training using engaging presentation, training, facilitation, and coaching skills. Trainings include: introduction to equipment and proper use, bus simulator, refresher, return-to-work, and post-accident/incident procedures.
- Act as a subject matter expert to provide employees with information on the proper operation of equipment.
- Work independently or with subject matter experts, management or other appropriate personnel or outside contacts; develop material for new training programs; review, evaluate, and modify existing and proposed programs; recommend appropriate changes to training programs and materials.
- Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Prepare and distribute training aids such as instructional materials, handouts, evaluation forms, and visual aids; set up audiovisual equipment.
- Perform other duties as assigned.
Qualifications
Minimum Qualifications:
- Associate degree in human resources, training, or other related field, from an accredited college or university.
- Three (3) years of training related experience, including presentations. An equivalent combination of education and relevant experience may be substituted for the degree requirement.
- Possess a Florida Commercial Driver's License (CDL) Class "A" or Class "B" with passenger endorsement for at least two (2) years.
- Complete TSI and Smith System Training Certification within six (6) months of hire.
- Advanced degree with prior transportation related experience.
Skills
Knowledge, Skills and Abilities:
- Working knowledge and/or ability to take on and learn aspects of Federal Transit Administration (FTA) Safety Management Systems (SMS) rules and regulations.
- Broad knowledge of OSHA, HIPAA, and related state and federal regulations.
- Working knowledge or familiarity with the Smith System Driving methods.
- Understanding of adult learning methods.
- Knowledge of various software programs/databases used to track and archive training information.
- Skilled in needs analysis and designing technical leader’s guides and student guides.
- Skilled in developing/presenting technical communication and educational materials in written, oral, diagram or schedule form.
- Knowledge of employee and labor relations and experience working with union employees.
- Strong analytical and problem solving skills.
- Effective communication skills, both orally and in writing, with employees of all levels within an organization.
- Active listening and interpersonal skills.
- Proficient with Microsoft Office Suite, including advanced functions in Microsoft Excel, Word, PowerPoint, and Teams; SharePoint administrator experience a plus.
- Must be extremely organized and able to prioritize work assignments.
- Ability to work independently with minimal supervision and effectively in a team environment.
- Ability to read and interpret documents such as technical data, safety rules, operating and maintenance instruction and procedure manuals.
- Ability to handle multiple priorities and work under pressure and time constraints.
Education
Some college (2 years or Associate's Degree)
About JTA
The Jacksonville Transportation Authority is an Equal Opportunity/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Employees who require a reasonable accommodation as defined by the Americans with Disabilities Act (ADA) must notify JTA in advance to allow sufficient time for JTA to provide the accommodation.
